Evolution of Referrals over Customers' Life Cycle: Evidence from a Ride-Sharing Platform.
Carlos Fernández-LoríaMaxime C. CohenAnindya GhosePublished in: Inf. Syst. Res. (2023)
Keyphrases
- life cycle
- marketing strategies
- business models
- impact analysis
- design process
- metamodel
- customer satisfaction
- execution environment
- development life cycle
- requirements engineering
- customer service
- product design
- mass production
- concurrent engineering
- software development process
- software product
- artificial intelligence
- service providers
- service delivery
- software quality
- open source
- expert systems