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Capturing the Quality and Business Value of IT Services Using a Business-Driven Model.
Alberto Sampaio Lima
Jacques Philippe Sauvé
José Neuman de Souza
Published in:
IEEE Trans. Netw. Serv. Manag. (2012)
Keyphrases
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high level
computational model
mathematical model
information systems
business intelligence
high quality
objective function
conceptual model
neural network
web services
prior knowledge
knowledge management
statistical model
cost efficient