A Study on the Extraction of Customer Satisfaction Factors Based on the Customer Satisfaction Model Using Text Review and Preview.
Eun Tack ImPhuong Huy TungMyung Seok OhJun Yeob LeeSimon GimPublished in: SNPD Winter (2021)
Keyphrases
- customer satisfaction
- service quality
- structural equation modeling
- user satisfaction
- information quality
- customer reviews
- study proposes
- key factors
- product design
- customer service
- online shopping
- data mining
- response time
- information extraction
- customer retention
- core competence
- factors influencing
- marketing strategies
- factors affecting
- evaluation model
- text mining
- database systems
- decision making