A multiperiod drayage problem with customer-dependent service periods.
Ali GhezelsofluMassimo Di FrancescoAntonio FrangioniPaola ZuddasPublished in: Comput. Oper. Res. (2021)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- service times
- call center
- electronic commerce
- web services
- customer support
- service providers
- service quality
- information systems
- service discovery
- service composition
- customer relationship management
- service oriented
- point of sale
- customer behavior
- service rates
- customer requirements
- customer classes
- individual user
- heavy traffic
- mobile services
- service level
- management system
- website