Effects of organisational learning on service innovation performance: the mediating effect of supply chain collaboration and the moderating role of interpersonal trust.
Min LiZhaoquan JianLei LiThomas Kwan-Ho YeungPublished in: Int. J. Serv. Technol. Manag. (2018)
Keyphrases
- supply chain
- supply chain management
- trading partners
- organisational learning
- knowledge management
- negative impact
- socio technical
- individual level
- virtual teams
- knowledge sharing
- lead time
- bullwhip effect
- inter organizational
- decision making
- quantity discount
- social capital
- group level
- information sharing
- service providers
- case study
- web services
- inventory control
- customer demand
- virtual organization
- independent variables
- service level
- customer service
- social networks
- service quality
- business processes
- revenue sharing