An integrated approach for evaluating hospital service quality with linguistic preferences.
Xiaobing LiZhen HePublished in: Int. J. Prod. Res. (2021)
Keyphrases
- service quality
- customer satisfaction
- service providers
- information systems
- electronic commerce
- user satisfaction
- online shopping
- natural language processing
- decision making
- quality of service
- information quality
- health care
- competitive advantage
- natural language
- competitive environment
- call center
- user preferences
- data mining
- job satisfaction
- databases
- technology acceptance
- real time