Mobile Government Service Delivery Challenges in Municipalities.
Siphelele MtshenguTendani MawelaPublished in: EMCIS (2021)
Keyphrases
- service delivery
- mobile technologies
- e government
- service management
- multimedia services
- government services
- online services
- end to end
- life cycle
- service provision
- government agencies
- change management
- mobile devices
- public sector
- mobile phone
- web services
- mobile learning
- mobile applications
- e learning
- digital government
- m learning
- learning activities
- internet access
- real world
- smart phones
- mobile users
- databases
- user behavior
- learning systems
- context aware
- end users