An expert system for extracting knowledge from customers' reviews: The case of Amazon.com, Inc.
Mauro CastelliLuca ManzoniLeonardo VanneschiAles PopovicPublished in: Expert Syst. Appl. (2017)
Keyphrases
- expert systems
- knowledge base
- knowledge acquisition
- knowledge representation
- case base
- prior knowledge
- domain knowledge
- expert knowledge
- knowledge sharing
- knowledge sources
- data mining techniques
- knowledge discovery
- information technology
- data sets
- knowledge extraction
- knowledge transfer
- customer service
- semantic information
- design process
- business processes
- higher level
- knowledge based systems
- knowledge management
- natural language