On-Call Overtime for Service Workforce Scheduling when Demand Is Uncertain.
Gerard M. CampbellPublished in: Decis. Sci. (2012)
Keyphrases
- capacity allocation
- information technology
- service requirements
- scheduling problem
- service providers
- capacity constraints
- service composition
- admission control
- human resources
- resource constraints
- multi period
- planning horizon
- service quality
- web services
- management system
- cloud computing
- scheduling algorithm
- production planning
- infinite horizon
- round robin
- service oriented
- dynamic pricing
- scheduling policies
- resource allocation
- service systems
- parallel machines
- budget constraints
- information systems
- service discovery