Predicting Customer Satisfaction with Soft Labels for Ordinal Classification.
Etienne ManderscheidMatthias LeePublished in: ACL (industry) (2023)
Keyphrases
- customer satisfaction
- ordinal classification
- monotonicity constraints
- binary classification
- service quality
- multi class classification
- multi label
- marketing strategies
- user satisfaction
- customer retention
- training data
- pairwise
- multi class
- class labels
- electronic commerce
- data sets
- machine learning algorithms
- image classification
- support vector
- image segmentation
- customer loyalty
- feature selection
- machine learning