Logistics Quality Management-The Key to Customer Satisfaction.
David R. JonesPublished in: IEEE J. Sel. Areas Commun. (1986)
Keyphrases
- service quality
- quality management
- customer satisfaction
- service providers
- user satisfaction
- information systems
- quality of service
- electronic commerce
- fuzzy theory
- data quality
- project management
- customer retention
- water quality
- cloud computing
- quality assessment
- real time
- human factors
- bit rate
- product design
- database systems
- decision making
- core competence
- artificial intelligence