Business process improvement of credit card department: case study of a multinational bank.
Samsul IslamM. Daud AhmedPublished in: Bus. Process. Manag. J. (2012)
Keyphrases
- process improvement
- credit card
- case study
- business process
- knowledge management
- commercial banks
- business processes
- credit risk
- literature review
- payment scheme
- software process
- fraud detection
- software development
- root cause
- financial data
- business process management
- sensitive information
- information systems
- bankruptcy prediction
- multiple criteria linear programming
- development process
- cost estimation
- business applications
- electronic commerce
- design process
- data mining techniques
- e government
- software engineering