Indian customers' acceptance of service robots in restaurant services.
Smriti PandeKriti Priya GuptaPublished in: Behav. Inf. Technol. (2023)
Keyphrases
- service robots
- service providers
- customer service
- human robot interaction
- cost efficient
- customer support
- mobile payment
- web services
- business opportunities
- customer data
- service oriented
- potential customers
- customer satisfaction
- service systems
- financial services
- end users
- online services
- service quality
- service composition
- information services
- business activities
- service discovery
- context aware
- switching costs
- information goods
- home environment
- product information
- content providers
- mobile services
- electronic commerce
- cloud computing