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Managing the risks of intranet implementation: an empirical study of user satisfaction.

Robert PhelpsM. Mok
Published in: J. Inf. Technol. (1999)
Keyphrases
  • user satisfaction
  • information systems
  • service quality
  • information quality
  • customer satisfaction
  • databases
  • perceived usefulness
  • perceived quality
  • objective measures
  • web search
  • search experience