Government website service quality: a study of the Irish revenue online service.
Regina ConnollyFrank BannisterAideen KearneyPublished in: Eur. J. Inf. Syst. (2010)
Keyphrases
- service quality
- service providers
- online services
- website
- information quality
- customer satisfaction
- electronic commerce
- user satisfaction
- information systems
- technology acceptance
- call center
- competitive advantage
- information technology
- web services
- online shopping
- service oriented
- information sharing
- quality of service
- data mining
- competitive environment
- internet shopping