Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms.
Nichaya SuntornpithugGokhan M. KaraatliJoseph N. KhamalahPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- customer service
- customer satisfaction
- relationship management
- electronic commerce
- customer relationship management
- call center
- service requirements
- potential customers
- information technology
- small number
- competitive environment
- point of sale
- customer data
- service quality
- web services
- service times
- customer behavior
- customer support
- intelligent systems
- artificial intelligence
- service oriented
- customer requirements
- service providers
- knowledge management
- management system