Conceptualizing collaboration and community in virtual reference and social question and answer services.
Marie L. RadfordLynn Silipigni ConnawayStephanie MikitishMark AlpertChirag ShahNicole A. CookePublished in: Inf. Res. (2013)
Keyphrases
- social communities
- learning community
- community question answering
- knowledge sharing
- social capital
- knowledge exchange
- online communities
- social networks
- collective intelligence
- answering questions
- collective knowledge
- social web
- social networking
- question classification
- social learning
- geographically dispersed
- service providers
- trust relationships
- virtual world
- virtual communities
- voice and data services
- virtual teams
- social aspects
- search computing
- augmented reality
- community members
- question answering systems
- social awareness
- question answer
- frequently asked
- answer questions
- information sharing
- knowledge creation
- web services
- correct answers
- technology enhanced learning
- virtual environment
- virtual reality
- group dynamics
- open source software development
- knowledge communities
- end users
- social dynamics
- question answering
- social groups
- social interaction
- user communities
- share knowledge
- social network analysis
- service oriented
- natural language questions
- candidate answers
- knowledge management
- cross cultural
- social media
- socio technical
- knowledge building
- virtual organization
- healthcare professionals