Time-Series Directional Efficiency for Knowledge Benchmarking in Service Organizations.
Thyago Celso Cavalcante NepomucenoVictor Diogho Heuer de CarvalhoAna Paula Cabral Seixas CostaPublished in: WorldCIST (1) (2020)
Keyphrases
- knowledge management
- competitive advantage
- service management
- information systems
- web services
- knowledge sharing
- knowledge acquisition
- non stationary
- organizational learning
- knowledge representation
- learning systems
- service quality
- domain experts
- service oriented architecture
- mobile services
- customer service
- exchange information
- knowledge management systems
- information services
- knowledge sources
- background knowledge
- service providers
- end users
- domain knowledge
- prior knowledge
- information technology
- knowledge base