Impact of service quality on user satisfaction: Modeling and estimating distribution of quality of experience using Bayesian data analysis.
Hossein NourikhahMohammad Kazem AkbariPublished in: Electron. Commer. Res. Appl. (2016)
Keyphrases
- service quality
- user satisfaction
- data analysis
- information quality
- customer satisfaction
- information systems
- perceived quality
- service providers
- structural equation modeling
- competitive advantage
- online shopping
- electronic commerce
- call center
- quality attributes
- perceived usefulness
- probability distribution
- random variables
- job satisfaction
- user perceptions
- incident management
- factors that influence
- individual level
- information sharing
- search experience