Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continuing Use using Information Systems Theory.
Mary TateJoerg EvermannBeverley G. HopePublished in: ACIS (2008)
Keyphrases
- service quality
- information systems
- user satisfaction
- customer satisfaction
- service providers
- electronic commerce
- information quality
- quality of service
- online shopping
- theoretical framework
- database
- competitive environment
- competitive advantage
- data mining
- incident management
- internet shopping
- technology acceptance
- job satisfaction
- call center
- online learning
- web services
- real time