E-government and the Digital Agenda for Europe - A Study of the User Involvement in the Digitalisation of Citizen Services in Denmark.
Jane BillestrupJan StagePublished in: HCI (9) (2014)
Keyphrases
- e government
- government services
- service delivery
- public services
- public sector
- user involvement
- governmental organizations
- digital government
- electronic government
- developing countries
- service oriented
- public administration
- service offerings
- public organizations
- government agencies
- government information
- business process change
- government websites
- digital divide
- united nations
- data management
- information sharing
- user acceptance
- social media