Customer-Centred Intermodal Combination of Mobility Services with Conversational Interfaces.
Daniel BraunAdrian Hernandez-MendezAnne FaberManfred LangenFlorian MatthesPublished in: MKWI (2018)
Keyphrases
- customer service
- mobile networks
- spoken dialogue systems
- service oriented
- service discovery
- user interface
- multi modal
- service providers
- mobile agents
- web services
- mobile users
- mobile services
- routing problem
- mobile phone users
- electronic commerce
- service composition
- information services
- context aware
- customer data
- location aware
- end users
- natural language
- conversational agent
- market segments
- metadata
- service requirements
- marketing campaigns
- customer satisfaction
- credit card
- service quality
- mobile applications