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ITIL compliance with a Service Perspective: a Review Based on Service-Dominant Logic.
Stefan Cronholm
Hannes Göbel
Published in:
ACIS (2016)
Keyphrases
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web services
service providers
service oriented
management system
knowledge base
semantic web services
service delivery
real time
neural network
digital libraries
peer to peer
computing environments
information services
service discovery
heavy traffic
customer service