Mining Online User-Generated Content: Using Sentiment Analysis Technique to Study Hotel Service Quality.
Wenjing DuanQing CaoYang YuStuart LevyPublished in: HICSS (2013)
Keyphrases
- sentiment analysis
- product reviews
- user generated content
- service quality
- user generated
- opinion mining
- social media content
- text mining
- information quality
- social media
- multi aspect
- micro blog
- text classification
- real time
- online reviews
- sentence level
- data mining
- customer satisfaction
- sentiment classification
- service providers
- user interface
- information systems
- end users
- user satisfaction
- knowledge discovery
- online forums
- quality of service
- electronic commerce
- customer reviews
- cloud computing