The Relationships among Budgetary Slack, Customers' Relationship Quality and Organizational Performance.
Der-Fa ChenChun Hsu LuAlvin ChangHsieh His LiuKuo Chih ChengPublished in: IIAI-AAI (2016)
Keyphrases
- relationship management
- high quality
- information quality
- decision making
- information technology
- customer relationship management
- information systems
- quantitative structure activity
- contextual factors
- systems development
- higher quality
- quality assessment
- quality measures
- competitive advantage
- customer service
- data quality
- case study
- theoretical and practical implications
- e learning
- social networks