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Framework for Customers' Sentiment Analysis.
Catarina Marques-Lucena
João Sarraipa
Joaquim Castro-Fonseca
António Grilo
Ricardo Jardim-Gonçalves
Published in:
IEEE Conf. on Intelligent Systems (1) (2014)
Keyphrases
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sentiment analysis
opinion mining
text classification
probabilistic model
real world
data mining
feature selection
natural language processing
generative model
customer satisfaction