A Fuzzy Approach for CRM System Selection in e-Business.

Navid Nikmehr Leila Sinaei Mir Mahdi Seyed Esfahani

Published in: CSREA EEE (2010)

Keyphrases

fuzzy sets
fuzzy logic
membership functions
information systems
fuzzy clustering
real time
search engine
decision trees
rough sets
soft computing
fuzzy controller
fuzzy systems
group decision making
customer relationship management
fuzzy reasoning