Robust Automatic Speech Recognition for Call Center Applications.
Luis Felipe Parra-GallegoTomás Arias-VergaraJuan Rafael Orozco-ArroyavePublished in: WEA (2021)
Keyphrases
- automatic speech recognition
- call center
- speech recognition
- noisy environments
- speech signal
- word error rate
- hidden markov models
- conversational speech
- broadcast news
- service level
- speech retrieval
- recognition errors
- word recognition
- service quality
- arrival rate
- spoken words
- cooperative
- computer vision
- steady state
- electronic commerce
- pattern recognition
- neural network
- real time