Robust Automatic Speech Recognition for Call Center Applications.

Luis Felipe Parra-Gallego Tomás Arias-Vergara Juan Rafael Orozco-Arroyave

Published in: WEA (2021)

Keyphrases

automatic speech recognition
call center
speech recognition
noisy environments
speech signal
word error rate

hidden markov models
conversational speech
broadcast news
service level
speech retrieval
recognition errors

word recognition
service quality
arrival rate
spoken words
cooperative
computer vision

steady state
electronic commerce
pattern recognition
neural network
real time