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On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic: A System Dynamics Perspective.
Carlos Legna Verna
Miroljub Kljajic
Published in:
Int. J. Inf. Technol. Syst. Approach (2014)
Keyphrases
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service systems
modal logic
service oriented
service providers
service level
decision making
state space
heavy traffic
service requests