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On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic: A System Dynamics Perspective.

Carlos Legna VernaMiroljub Kljajic
Published in: Int. J. Inf. Technol. Syst. Approach (2014)
Keyphrases
  • service systems
  • modal logic
  • service oriented
  • service providers
  • service level
  • decision making
  • state space
  • heavy traffic
  • service requests