Cloud service management decision support: An application of AHP for provider selection of a cloud-based IT service management system.
Jonas RepschlaegerThorsten PröhlRüdiger ZarnekowPublished in: Intell. Decis. Technol. (2014)
Keyphrases
- service management
- decision support
- management system
- cloud computing
- decision support system
- service providers
- decision makers
- communication services
- internet services
- service delivery
- cloud platform
- decision making
- service level agreements
- network management
- context awareness
- business intelligence
- data center
- data warehouse
- knowledge discovery
- data management
- cloud services
- databases
- loosely coupled
- expert systems
- data mining
- resource management
- end to end
- knowledge management