Service Decisions in a Two-Echelon Retailing System with Customer Returns.
Mohannad RadhiPublished in: J. Theor. Appl. Electron. Commer. Res. (2022)
Keyphrases
- customer service
- electronic commerce
- customer satisfaction
- service requirements
- service times
- decision making
- service quality
- call center
- service providers
- lead time
- supply chain
- multi item
- point of sale
- service oriented
- decision makers
- web services
- service composition
- service discovery
- homeland security
- management system
- mobile services
- information services
- steady state
- queueing model
- strategic decisions
- scheduling decisions
- special case