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Investigating the effects of smart technology on customer dynamics and customer experience.
Pantea Foroudi
Suraksha Gupta
Uthayasankar Sivarajah
Amanda Broderick
Published in:
Comput. Hum. Behav. (2018)
Keyphrases
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electronic commerce
customer behavior
customer service
customer base
customer knowledge
retail banking
rapid development
customer satisfaction
customer relationship management
smart spaces
marketing strategies
potential customers
world class
point of sale
innovative ways