An Analytic Hierarchy Process for the Evaluation of E-Government Service Quality.
Xenia PapadomichelakiVicky KoutsourisDimitrios KonstantinidisGregoris MentzasPublished in: Int. J. Electron. Gov. Res. (2013)
Keyphrases
- e government
- service quality
- public sector
- electronic government
- digital government
- government services
- developing countries
- federal government
- government agencies
- technical solutions
- public administration
- knowledge management
- service providers
- information systems
- information sharing
- electronic commerce
- customer satisfaction
- information technology
- government organizations
- database systems