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Exploring the Value of Online Reviews to Organizations: Implications for Revenue Forecasting and Planning.
Chrysanthos Dellarocas
Neveen Farag Awad
Xiaoquan (Michael) Zhang
Published in:
ICIS (2004)
Keyphrases
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online reviews
sentiment analysis
opinion mining
information technology
sentiment classification
e learning
neural network
databases
expert systems
information extraction
co occurrence
knowledge management
product reviews