Does local government staff perceive digital communication with citizens as improved service?
Jesper B. BergerMorten HertzumTrine SchreiberPublished in: Gov. Inf. Q. (2016)
Keyphrases
- e government
- public services
- service delivery
- service providers
- online services
- decision making
- web services
- neural network
- government services
- service quality
- service composition
- service oriented
- management system
- end users
- social media
- data sets
- computing environments
- end to end
- service discovery
- semantic web services
- mobile services
- public sector
- call center
- technical support