Beyond the Customer: Agile Business Practices for XP.
Paul HodgettsPublished in: XP/Agile Universe (2002)
Keyphrases
- extreme programming
- agile software development
- pair programming
- electronic commerce
- software development processes
- software development
- agile methods
- software engineering
- customer behavior
- agile development
- customer service
- customer relationship management
- direct marketing
- software process
- supply chain management
- customer data
- customer base
- business transactions
- banking industry
- business models
- business processes
- decision making
- knowledge management
- business intelligence
- software vendors
- return on investment
- consumer behavior
- strategic management
- competitive environment
- case study
- information systems
- small and medium sized enterprises
- human resource management
- customer support
- data mining
- marketing strategies
- project managers
- development cycle
- software projects
- ethical issues
- business process management
- software evolution
- customer satisfaction
- service delivery