The development of a confidence interval-based importance-performance analysis by considering variability in analyzing service quality.
Hsin-Hung WuJiunn-I ShiehPublished in: Expert Syst. Appl. (2009)
Keyphrases
- service quality
- customer satisfaction
- quality management
- electronic commerce
- service providers
- user satisfaction
- customer requirements
- software engineering
- information systems
- temporal reasoning
- online shopping
- information quality
- decision makers
- competitive advantage
- job satisfaction
- quality of service
- information technology
- databases