Success of Government E-Service Delivery: Does Satisfaction Matter?
Parmita SahaAtanu K. NathEsmail Salehi-SangariPublished in: EGOV (2010)
Keyphrases
- service delivery
- e government
- user satisfaction
- life cycle
- end to end
- government services
- government agencies
- public sector
- service provision
- service management
- change management
- e learning
- web services
- success factors
- mobile technologies
- public services
- information systems
- information sharing
- case study
- knowledge management
- software engineering
- learning algorithm