Towards Assessing Online Customer Reviews from the Product Designer's Viewpoint.
Máté KovácsVictor V. KryssanovPublished in: I3E (2019)
Keyphrases
- customer reviews
- viewpoint
- product reviews
- product features
- opinion mining
- online product reviews
- customer satisfaction
- positive or negative
- sentiment analysis
- user generated content
- sentiment classification
- design process
- artificial intelligence
- machine learning
- service quality
- probabilistic model
- data analysis
- automatically extracting
- decision trees
- web services