Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty.
Kum Fai YuenSimin SongXue LiXueqin WangPublished in: Technol. Anal. Strateg. Manag. (2023)
Keyphrases
- end users
- user interface
- user interaction
- service quality
- physical location
- user preferences
- customer satisfaction
- individual user
- recommender systems
- service providers
- social networks
- user satisfaction
- transportation systems
- personalized services
- social bookmark
- online services
- user oriented
- user centric
- competitive advantage
- service oriented