Multiple Measures of Website Effectiveness and their Association with Service Quality in Health and Human Service Agencies.
Eric W. WelchSanjay K. PandeyPublished in: HICSS (2007)
Keyphrases
- service quality
- user satisfaction
- website
- customer satisfaction
- service providers
- incident management
- electronic commerce
- information quality
- call center
- information systems
- competitive advantage
- quality of service
- online shopping
- competitive environment
- health care
- databases
- web services
- social networks
- search engine