Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality.
Irving ReascosJoão Alvaro CarvalhoSonia BossanoPublished in: ICEGOV (2019)
Keyphrases
- process model
- south africa
- process mining
- business processes
- business process
- information technology
- national level
- academic community
- case study
- e government
- petri net
- government agencies
- software process
- business process models
- crisp dm
- formal models
- control flow
- public sector
- policy makers
- event logs
- workflow technology
- service delivery
- information and communication technologies
- data mining