The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case.
Urvashi TandonRavi KiranAsh N. SahPublished in: Inf. Syst. E Bus. Manag. (2018)
Keyphrases
- customer satisfaction
- online shopping
- internet banking
- website
- perceived risk
- service quality
- marketing strategies
- user satisfaction
- product design
- website design
- negative impact
- theory of planned behavior
- data mining
- personal information
- mobile phone
- factors affecting
- information quality
- electronic commerce
- web pages
- social networks