Sensei: Spoken language assessment for call center agents.
Abhishek ChandelAbhinav ParateMaymon MadathingalHimanshu PantNitendra RajputShajith IkbalOm DeshmukhAshish VermaPublished in: ASRU (2007)
Keyphrases
- spoken language
- call center
- agent technology
- multi agent systems
- dialogue system
- multi agent
- intelligent agents
- multiagent systems
- language processing
- semantic analysis
- recognition errors
- cooperative
- decision making
- service level
- software agents
- arrival rate
- mobile agents
- expert systems
- service quality
- semantic knowledge
- artificial intelligence