Consumers' Attitude toward Insurance Companies: A Sentiment Analysis of Online Consumer Reviews.
Maryam GhasemaghaeiSeyed Pouyan EslamiKen DealKhaled HassaneinPublished in: AMCIS (2016)
Keyphrases
- online reviews
- online consumer reviews
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- online shopping
- product reviews
- natural language processing
- product features
- text mining
- sentence level
- statistically significant
- attitudes toward
- user generated
- cross domain
- semi supervised
- sentiment lexicon