Opinion comparison between internet forums and customer reviews.
Jie SunHan Tong LohAik Siang YeoYing LiuPublished in: Int. J. Comput. Appl. Technol. (2011)
Keyphrases
- customer reviews
- user generated content
- opinion mining
- online product reviews
- product features
- positive or negative
- customer satisfaction
- sentiment analysis
- product reviews
- social media
- positive and negative
- opinion words
- information retrieval
- data mining
- co occurrence
- automatically extracting
- machine learning