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Can We Predict Self-reported Customer Satisfaction from Interactions?
Jérémy Auguste
Delphine Charlet
Géraldine Damnati
Frédéric Béchet
Benoît Favre
Published in:
ICASSP (2019)
Keyphrases
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customer satisfaction
service quality
online shopping
product design
customer service
marketing strategies
customer retention
user satisfaction
customer reviews
real time
information quality
customer support
electronic commerce
internet banking
core competence
customer loyalty