Mental models and expectation violations in conversational AI interactions.
G. Mark GrimesRyan M. SchuetzlerJustin Scott GiboneyPublished in: Decis. Support Syst. (2021)
Keyphrases
- mental models
- artificial intelligence
- learning strategies
- situation awareness
- general knowledge
- ai systems
- case based reasoning
- sensemaking
- multi modal
- decision process
- expert systems
- mental representations
- social factors
- intelligent systems
- machine learning
- cognitive processing
- natural language
- case study
- conceptual understanding
- learning algorithm
- travel information
- databases