The Relationships Among Perceived Severity of Negative Publicity, E-Service Quality, Perceived Risk, and Advocacy Intention in Social Network Sites.
Chih-Hu HsiaoKuan-Yang ChenPublished in: SGIoT (2020)
Keyphrases
- subjective norm
- service quality
- perceived risk
- social network sites
- perceived usefulness
- user satisfaction
- service providers
- information quality
- negative impact
- structural equation modeling
- customer satisfaction
- internet banking
- electronic commerce
- social networks
- technology acceptance
- job satisfaction
- online shopping
- gender differences
- quality of service
- information technology
- information systems
- personal information
- technology adoption
- continuance intention
- theory of planned behavior
- factors affecting
- data mining
- attitudes toward
- knowledge sharing
- e learning