Supply chain strategy of adopting blockchain in post-sale customer care outsourcing in a competitive environment.
Azmat UllahQingyun XuYi HeBenjamin LevPublished in: Int. J. Prod. Res. (2023)
Keyphrases
- supply chain
- competitive environment
- supplier selection
- supply chain management
- stackelberg game
- inventory management
- bullwhip effect
- lead time
- reverse logistics
- service quality
- customer demand
- quantity discount
- competitive intelligence
- inventory control
- cost savings
- service level
- competitive advantage
- business models
- electronic commerce
- decision making
- optimal strategy
- information technology
- case study
- customer orders
- planning horizon
- customer behavior
- knowledge sharing
- service providers
- end users
- e learning
- information systems
- revenue sharing